Terms of Service
Understanding our terms helps ensure a smooth and secure experience with our mobile topup services.
Terms & Conditions
These Terms of Service govern your use of Palenet's mobile topup services. By using our platform, you agree to these terms and our Privacy Policy.
We strive to provide clear, fair, and comprehensive terms that protect both our users and our business. Please read these terms carefully before using our services.
Last updated: March 15, 2024. These terms are effective immediately upon posting and apply to all users of our services.
Acceptance of Terms
- By accessing or using Palenet services, you agree to be bound by these Terms of Service
- You must be at least 18 years old to use our services
- If you're using our services on behalf of an organization, you represent that you have authority to bind that organization
- We may update these terms from time to time, and continued use constitutes acceptance of changes
- If you disagree with any terms, you must discontinue use of our services
Service Description
- Palenet provides mobile topup and data recharge services worldwide
- We act as an intermediary between you and mobile network operators
- Services include single topups, bulk processing, and API access for businesses
- We do not guarantee 100% success rate for all transactions
- Service availability may vary by country and operator
- We reserve the right to modify or discontinue services with notice
User Responsibilities
- Provide accurate and complete information for all transactions
- Ensure you have sufficient funds for purchases
- Use services only for lawful purposes and in compliance with regulations
- Maintain the security of your account credentials
- Report any suspicious activity or unauthorized transactions
- Comply with all applicable local laws and regulations
Payment & Billing
- All prices are displayed in USD unless otherwise specified
- Payment is required at the time of service purchase
- We accept major credit cards, debit cards, and digital wallets
- Refunds are processed according to our refund policy
- Failed transactions may result in temporary holds on your account
- We may charge additional fees for certain payment methods
Limitations & Disclaimers
- Our services are provided 'as is' without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the specific service
- We do not guarantee uninterrupted or error-free service
- Third-party operator issues are beyond our control
- Force majeure events may affect service availability
International Use
- Our services are available in multiple countries worldwide
- You must comply with local laws and regulations
- Some services may be restricted in certain jurisdictions
- Currency conversion rates apply for international transactions
- Local taxes and fees may be additional to displayed prices
- We may require additional verification for international users
Legal Information
Governing Law
These terms are governed by the laws of the United States, specifically the state of Delaware. Any disputes will be resolved in the courts of Delaware.
Dispute Resolution
We encourage resolving disputes through direct communication. If that's not possible, disputes may be resolved through binding arbitration as outlined in our arbitration clause.
Questions About These Terms?
If you have questions about these Terms of Service, please contact our legal team.
Contact Legal Team