Privacy Policy
Your privacy is our priority. Learn how we protect your personal information and maintain the highest standards of data security.
Our Privacy Commitment
At Palenet, we believe that privacy is a fundamental human right. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our services.
We are committed to transparency and giving you control over your personal data. This policy complies with international privacy laws including GDPR, CCPA, and other applicable regulations.
Last updated: March 15, 2024. We may update this policy periodically to reflect changes in our practices or applicable laws.
Information We Collect
- Personal identification information (name, email address, phone number)
- Payment information (credit card details, billing address)
- Transaction history and topup records
- Device information and IP addresses
- Usage data and analytics
- Communication preferences and settings
How We Use Your Information
- Process your topup transactions and payments
- Provide customer support and service
- Send important notifications about your account
- Improve our services and user experience
- Comply with legal obligations and regulations
- Prevent fraud and ensure security
Data Protection & Security
- 256-bit SSL encryption for all data transmission
- Secure data centers with physical and digital security
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response and breach notification procedures
- Compliance with international security standards
Your Rights & Choices
- Access and review your personal data
- Request correction of inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Control cookie preferences and tracking
- Export your data in portable formats
International Data Transfers
- Data may be processed in countries outside your residence
- We ensure adequate protection through standard contractual clauses
- Compliance with local data protection laws
- Transparent information about data processing locations
- Regular assessment of international transfer risks
- User consent for cross-border data processing
Data Retention & Deletion
- Personal data retained only as long as necessary
- Automatic deletion after account inactivity period
- Legal requirements may extend retention periods
- Secure deletion methods for sensitive information
- Regular review and cleanup of outdated data
- User control over data deletion timing
Contact Our Privacy Team
Data Protection Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.
Stay Updated
We'll notify you of any material changes to this Privacy Policy via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.